What to include
Explain what happened, the page or service involved, the approximate date and time, and what outcome you are seeking. Please provide only the personal information needed to investigate the issue.
How we handle a complaint
We will review the information provided, check relevant website or communication records where available, and respond as soon as reasonably possible. Complex matters may take longer to investigate.
Keeping the process safe
Do not send passwords, one-time security codes or full payment-card details as part of a complaint.
Contact route
Call 0330 059 9720 and explain that you are raising a complaint relating to the Dealora UK website or an enquiry.